AHA CEO: AI, Innovation, and Patient-Centered Care Key to Healthcare’s Future

by London Kelley
| Jan 7, 2026

American Hospital Association President and CEO Rick Pollack sees technological innovation and reimagined care delivery as critical paths forward for hospitals facing today’s complex challenges.

Why it matters

As hospitals navigate mounting pressures, Pollack’s focus on practical innovations already transforming patient care offers a pragmatic vision for healthcare leaders.

Key opportunities

The healthcare landscape is evolving through research and innovation advancing personalized medicine, new care delivery models making healthcare more accessible, and AI applications creating opportunities for improved efficiency and safety.

What they’re saying

“I think that these are obviously very challenging times for our country and for our field,” Pollack noted. “But when we look to the future, there are some exciting things that are on the horizon.”

Pollack specifically highlighted three areas offering hope:

  • Advances in research and innovation to “make sure that patients get the right care at the right time”
  • Redefining hospital care – “We’re doing all sorts of things to redefine the H to make care more convenient for patients”
  • The promise of artificial intelligence which offers “great promise when it comes to increased efficiencies…when it comes to managing disease in a community, when it comes to patient safety”

The bottom line

While acknowledging today’s challenges, Pollack emphasized that there are “a lot of things in the midst of these challenges that we could look toward as being opportunities to improve for the future, to better serve our patients and communities.”

This interview was conducted at the Utah Hospital Association’s Annual Fall Learning Conference in Midway.